Shipping policy

SHIPPING

All orders are shipped on regular work days before 4pm from our DAUN & Co. Studio directly to your door, domestically or internationally. 

DOMESTIC

  • All domestic orders are shipped Door to Door by JNE.
  • Indonesian customers are presented with a number of payment options for their orders at checkout.
  • Please allow 5 to 7 days for your shipment to arrive, and allow more time during religious or national holidays.

INTERNATIONAL

SHIPPING COSTS include all Taxes & Custom Duties -- DDP: Delivery Duty Paid.

  • DAUN & Co. ships Door to Door internationally to over 240 destinations worldwide using 'DHL Express Worldwide'.
  • You can get an estimated shipping cost from the 'Estimate Shipping' in your cart. It will estimate the cost of 'Shipping including Taxes & Custom Duties'.
  • Our International shipping costs are generated to include all Custom Duties and Taxes if applicable. International customers will NOT have to pay any Customs upon receipt of their orders, if customs are applicable.
  • Please allow between 2 to 8 days for your shipment to arrive, and allow more time during religious or national holidays. DHL Express is one of the fastest international delivery services, providing a delivery time of 1-6 business days for most major destinations. The shipping destination will affect the delivery time, for example, shipping to major destinations in Europe will be quicker than shipping to remote parts of Africa.
  • As soon as the product has shipped, the customer will receive an email with a DHL Tracking link.

PAYMENTS

PAYMENT OPTIONS

  • International customers can choose to pay by credit card, debit card or PayPal. PayPal does not share your financial details with DAUN & Co.
  • Our international payment gateway is operated by PayPal, but the customers can choose to use their credit card or debit card as a "Guest", with no obligation to use or create a PayPal account. 
  • In order to lower your shipping fees, understand the maximal Duty Free value of the destination country. Click on the Flag Circle at the bottom of our home page to see your country's Customs Duty. You may then choose to split your order to match the Duty Free value, as that might reduce your shipping fee.
  • For example, if we are shipping to the USA, your purchase will be DUTY FREE up to $800 value, so if you shop for $799 or less, the shipping fee in your cart will only include the price of shipping. If you shop for more than $800, the shipping fee will increase to include the necessary Customs Duties.